RETURN & REFUND POLICY

1. Return Eligibility

We offer a 30-day return policy from the date of delivery. Customers may request a return or refund within 30 days of receiving their order.

To be eligible for a return:

• Items must be in original condition
• Products should be unused or minimally used
• Original packaging should be included where possible

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2. Non-Returnable Items

Certain items may not be eligible for return due to hygiene or safety reasons, including:

• Opened skincare products beyond reasonable use
• Products damaged due to misuse
• Items returned after the 30-day period

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3. Refund Process

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be processed to the original payment method within a reasonable timeframe depending on your bank or payment provider.

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4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must contact us within a reasonable time after delivery. We may request photo evidence to verify the issue before issuing a replacement or refund.

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5. Return Shipping

Depending on the case, return shipping costs may be covered by us or the customer. If the return is due to our error (wrong or defective item), we will cover return shipping.

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6. Late or Missing Refunds

If you have not received your refund after the processing period, we recommend checking with your bank or payment provider first, as processing times may vary.